OPM

Non-Returnable / Non-Refundable Items

Some items cannot be returned or refunded. These include (but are not limited to):

• Customised or personalised items (e.g., engraved items)

• Items clearly marked as “Final Sale” or “Non-returnable” at purchase

• Items that are sealed for hygiene purposes (e.g., certain undergarments, if applicable) once their seal is broken

• Digital products or downloadable content once delivered

We will clearly mark such items at the time of purchase.Return Process

• To initiate a return, please contact our Customer Service team at [return@xsoot.com] or via our online portal with your order number and reason for return.

• Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) or return label.

• Pack the item securely in its original packaging, include any accessories, and clearly label it with the RMA (if provided).

• Ship the item back to the address specified by us. You may be responsible for shipping costs unless the return is due to a defective or incorrect item.